Privacy policy

Privacy Policy

Last updated: February 3, 2026

This Privacy Policy explains how GRPD Gear collects, uses and protects your personal information when you visit our website, interact with us, or make a purchase. We only collect information that is necessary to operate our store, process orders, communicate with you, and improve your experience.

GRPD Gear operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. This does not include information that has been anonymised or de-identified.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact information such as your name, email address, billing address and shipping address
  • Order and transaction information including products viewed, added to cart or purchased, order history, returns and exchanges
  • Payment information, which is processed securely by third-party payment providers (we do not store full payment card details)
  • Account information such as login details, preferences and settings if you create an account
  • Customer communications including messages sent through our contact form or email
  • Device and usage information such as IP address, browser type, and how you interact with our website

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, contact us or otherwise provide information
  • Automatically, through your use of the Services via cookies and similar technologies
  • From service providers, such as Shopify and payment or shipping providers who process information on our behalf

How We Use Your Personal Information

We use personal information to:

  • Provide and operate our Services, including processing payments, fulfilling orders, arranging shipping, handling returns and managing accounts
  • Communicate with you, including responding to enquiries, order updates and customer support requests
  • Send marketing emails, where you have opted in, such as product launches or promotions (you can unsubscribe at any time)
  • Improve our website and services, including understanding how customers use our store
  • Protect our business and customers, including fraud prevention and security
  • Comply with legal obligations and enforce our terms and policies

Payments

Payments made through our store are processed securely by third-party payment providers, including Shopify Payments, Afterpay and PayPal. These providers handle your payment information in accordance with their own privacy policies. GRPD Gear does not store full credit or debit card details.

Shipping

To deliver your orders, we share necessary personal information (such as your name and shipping address) with shipping providers, including carriers such as NZ Post, DHL and Aramex.

Marketing & Advertising

We may use your information to show ads for GRPD Gear on platforms such as Meta (Facebook & Instagram) and TikTok. These ads may be shown based on general engagement with our website or content. We do not use sensitive personal information for advertising purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality (such as cart and checkout)
  • Understand how our website is used
  • Support advertising and performance tracking

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

How We Share Personal Information

We may share personal information with:

  • Shopify, which hosts our store and provides essential e-commerce functionality
  • Payment providers, to process transactions securely
  • Shipping providers, to deliver your orders
  • Service providers who help us operate our business (such as website tools or analytics)
  • Legal or regulatory authorities, where required by law

We do not sell or rent your personal information to third parties.

Third-Party Websites and Social Media

Our Services may include links to third-party websites or social media platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

Children’s Privacy

Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Data Security & Retention

We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Withdraw consent for marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing requests.

International Transfers

Your personal information may be stored or processed outside the country you live in, including through Shopify and other service providers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us via our website contact form or email us at: support@grpdgear.com